This hotel was magnificent and ornate. The service I really can't say anything about because we weren't there long enough to have much staff interaction. The hotel is currently under renovations to preserve its history and make upgrades. The construction doesn't hinder the guests much or take away from the beauty. The guest rooms (at least on the executuve floor) were beautiful. I had 2 full bathrooms! They even provided robes in the closet. I definitely recommend The Palmer House if you're ever staying in downtown Chicago.
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